FAQ
Answers to Your Most Common Questions
Welcome to SCFHC’s FAQ page! Here you’ll find answers to common questions about our services, patient support, registration, and more. We’re here to make your healthcare experience as smooth and informative as possible.
SCFHC Frequently Asked Questions
Does SCFHC Offer Patient Transportation Services in Los Angeles?
Yes! SCFHC provides transportation for patients in the Los Angeles area. To schedule a ride, please call our Call Center at (323) 908-4200 at least 24 hours before your appointment.
What Are SCFHC’s Hours of Operation?
- Monday – Friday: 8:00 AM – 4:30 PM
- Saturday: 7:00 AM – 6:00 PM
- Sunday: Closed
Are Spanish-Speaking Healthcare Providers Available at SCFHC?
Absolutely. We have bilingual providers who speak Spanish to ensure patients receive care in their preferred language.
How Do I Update My Contact or Insurance Information?
You can update your contact and insurance details at the front desk during your appointment. Please bring:
- Your updated insurance card(s)
- Any new contact information
What If I Don’t Have Health Insurance?
No insurance? No problem. SCFHC offers:
- Assistance with Medi-Cal and Covered California applications (if eligible)
- Sliding Fee Program: Pay based on your family size and income
What Documents Should I Bring to My First Appointment?
Please bring:
- A valid photo ID
- Proof of address (e.g., utility bill or official mail under your name)
- Proof of income (check stubs or employer letter if paid in cash)
Can I Visit SCFHC Without an Appointment?
We recommend scheduling an appointment to ensure availability. However, walk-ins are accepted for select services depending on provider availability.
How Do I Cancel or Reschedule My Appointment?
Call our Call Center at (323) 908-4200 at least 24 hours in advance so we can assist you with rescheduling.
Does SCFHC Offer Telehealth Appointments?
Yes! Telehealth visits are available for certain services. Call us to find out if your appointment can be done virtually.
How Do I Receive My Lab Results?
A follow-up appointment will be scheduled during checkout. If not, please call (323) 908-4200 to request your results.
Schedule a Consultation Today!
Speak with your SCFHC medical provider to see if Behavioral & Mental Health care is right for you. Call to book an appointment!